Shipping Information
Shipping Information
At Cozy Palette, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times:
Please allow for 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is currently in transit to your address of choice. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times:
The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. This will depend on many factors, the most important being your location. Please see the estimated delivery times according to your country of residence:
- USA & Canada 6-12 Business days
- Europe & UK 7-15 Business days
- Rest of the World 7-15 Business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped worldwide, there may be unexpected customs delays, which could increase the overall delivery time from what you see above.
Order Changes & Accurate Shipping Details:
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at hello@cozypalette.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery:
At Cozy Palette, we understand that receiving your order in a timely manner is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances outside of our control.
For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as soon as possible.
Additionally, there may be unforeseen circumstances that delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.
Please note that Cozy Palette is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance we can to help resolve any issues that may arise.
Lost or Stolen Packages:
We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at hello@cozypalette.com, and we will do our best to assist you.
If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that Cozy Palette is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend that you file a police report.
Shipping Policy Changes:
Cozy Palette reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Cozy Palette products, customers are indicating their acceptance of this Shipping Policy, including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.